PRIVACY POLICY

At Pureganics, your satisfaction is our utmost priority. We work hand in hand with our trusted delivery partners to ensure your orders arrive safely and in timely manner. 

Once you place an order with us, our team will call you to confirm the same and ship your package from the warehouse within 24 hours.
•    Standard delivery duration is 3–5 working days. 
•    A single delivery charge is applied per order, regardless of the number of items.

•    For Order Cancellation, the customer needs to call or email us within 24 hours before dispatch.

•    Exchanges are for incorrect items received. 

•    Returns: Items should be returned to us in their original state, along with the receipt, within three days of delivery.

•    For damaged items: take a clear picture, Email or WhatsApp us together with your order number, and return it through a courier service. Once the parcel is received back, the request will be processed.

Note: Customers are responsible for the delivery costs of returns and exchanges.